Menu

Privacy Policy

  • Last updated and effective as of August 15, 2023

Introduction and Your Acceptance of These Terms

TixTrack (“Us”, “We”, “Our”) knows that your personal information is very important to you, and We respect your privacy. This Privacy Policy explains how your personal information is collected, used, and protected and the choices available to you with respect to Our handling of your data. This Policy applies to all visitors to TixTrack.com, Our mobile services, services available via telephone, and those transactions that take place in person, by postal or electronic mail. (Collectively, the “Site”), including ticket sales, comments on articles, and any information provided to Us. 

By visiting this website, you consent and agree to the terms of this Privacy Policy and to the collection, use and storage of your information by Us. From time to time, We may change this Privacy Policy. When We do, the “Last Updated” line above will be revised. You are responsible for regularly reviewing this Privacy Policy. Your continued use of this Site following the posting of a changed Privacy Policy indicates your acceptance of the changes. Unless We provide you with specific notice, no changes to Our Privacy Policy will apply retroactively. 

If you require any more information or have any questions about Our privacy policy, please feel free to contact Us by email at [email protected].com.

Information We Collect

Information we collect directly from you: Your provision of your personal information to Us is completely voluntary; it is not a statutory or contractual requirement. Personally Identifiable Information (“PII”) is information that is uniquely identifiable to you, such as your name, address, email address, phone number, credit card number and other personal information that is not otherwise publicly available. Certain features of Our website may require that you provide Us with your personal information, including:

  • Surveys
  • Newsletter Sign-Up
  • Contact Us (email)

To use these features, We may require you to provide your email address, mobile number, name and/or address and certain demographic information. When you give Us PII to use the features above, you expressly consent to Our collection, storage, use and disclosure of this information as described in this Privacy Policy. We may use your personal information to communicate with you about:

  • Your use of any of the features above;
  • New content on Our website;
  • News that We think may interest you about Us;
  • Responses to your questions/comments to us; and

We may use your demographic information for in house statistics, advertising and marketing target information. Our processing of your personal information is necessary for the performance and fulfillment of the contract between us and to provide you with Our services. We will also process, transfer, disclose and preserve personal information when We have a good faith belief that doing so is necessary, to resolve disputes, enforce our agreements and otherwise required by law. You can always opt-out of receiving future promotional communications from Us; see the Choice/Opt-out section below. 

Information We Collect Automatically: Even if you don’t use any of the features above, when you visit Our website, We may collect certain information about you.

  • From your Browser. For example, Our servers keep an activity log that tracks all visitors to the website. The information in the activity log does not identify you individually. The information collected may include among other data: your IP address, your registered domain or home server, time of access, date of access, web page(s) visited, number of clicks, software crash reports, type of browser used, session identification number, search terms, search results, access times and referring website’s address. We use your IP address to help diagnose problems with Our server and to administer Our website. Your IP address is also used to gather broad demographic information, such as country of origin and geographic location. We use such data in the aggregate to run internal analyses to improve upon your experience on Our website.
  • Cookies. “Cookies” are small text files that are stored on your computer and record your preferences when you visit certain online pages. Our website uses cookies to track your use of the site and its features and links. If you provide Us with personal information, cookies may be linked to that information. We may use cookies to control the display of ads, to track usage patterns on the sites, to deliver editorial content, to record requests for subscriptions and to personalize information. Our cookies may contain PII and such cookies may be shared with others to the same extent indicated in below in the section regarding “Information Collected By/Shared With Third Parties”. We (or third party service providers on Our behalf) may also use cookies to collect aggregate information about web site users on an anonymous basis (“Anonymous Information”). We may share aggregate demographic and usage information with Our prospective and actual business partners, advertisers and other third parties for any business purpose.

You may occasionally get cookies from third parties with links on Our website. We do not control these cookies, and these cookies are not subject to Our Privacy Policy.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. Please note, if you chose to remove or reject cookies, this could affect the availability and functionality of Our Site. If you need help with this, contact Us at [email protected]. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

  • Tracking Tags (also known as “web beacons,” “action tags” or “single-pixel gifs”). Our website may also use tracking tags. Tracking tags are invisible graphics embedded in the pages of Our website that are programmed to collect non-personal information about your use of Our website. Like cookies, tracking tags provide overall usage patterns for Our website that We use for analysis and to provide personalized services and advertising content. 

We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). You can opt-out of targeted advertising from certain providers at www.aboutads.info/consumers.

Information Collected By/Shared With Third Parties

Other than as provided in this Privacy Policy, we do not share your personal information with third parties.

  • Advertising: We collaborate with advertising companies that may utilize information from cookies and tracking tags placed on our website. This is done to deliver targeted advertisements about goods and services that might align with your interests based on your interaction with our website. Furthermore, these tracking methods help gauge the effectiveness of the ads you encounter. Our advertising partners may also monitor your online activities across other websites within their network, extending beyond our platform. The data collected through cookies and tracking tags is generally not personally identifiable unless you voluntarily provide such information, for instance, through an advertisement or email correspondence. You have the option to explore our site in private or incognito mode, which prevents the activation of cookies and the tracking of previous cookies. Should you require assistance with this, please reach out to us at [email protected]. If you desire more comprehensive insights into the use of cookies and tracking tags and wish to make choices about the non-utilization of this information by the associated companies, refer to the Network Advertising Initiatives consumer website at http://www.networkadvertising.org/consumer/.
  • Third Parties Performing Work for Us: Third parties do not possess the rights to employ any data we have gathered on your behalf. Nevertheless, we may engage other companies or individuals to execute functions on our behalf. Such functions may encompass tasks like sending postal mail, emails, and text messages, analyzing data, providing marketing support, processing credit card payments, and delivering customer service. These external suppliers, agents, and vendors only have access to your personal information as required to fulfill their responsibilities.
  • Third Parties Linked from Our Website: From our website, you may have the option to click on links leading to third-party sites for purchasing tickets, merchandise, and other purposes. These third-party sites might gather information, including personal details. We do not hold responsibility for the information they gather. The collection of this data adheres to the privacy policies of the respective third-party sites.
  • Social Networking Services: Our website might incorporate features from social networking services. It’s important to note that we do not control the operations of these services and bear no liability for their functioning. While we facilitate your ability to use these services in connection with our website, we are doing so merely as a convenience. We, like you, depend on these third-party services to function properly and impartially.
  • When Necessary: Under circumstances that warrant it, we may release personal information when we have a good faith belief that such a release is reasonably essential to safeguard our rights, property, safety, or that of our clients, users, or others. We reserve the right to disclose personal information about you to law enforcement, other governmental officials, or other third parties when we, at our sole discretion, deem it necessary or suitable in connection with an investigation involving fraud, intellectual property violations, or other activities that are unlawful or may expose us to legal liability.

Public Forums

Please be aware that when you disclose PII through the comment feature or message board on the Site, the information may become public and accessible to all or a part of the Site community, so it is important for you to exercise discretion and appropriate caution when deciding to reveal PII in these areas. In addition, when you choose to make a posting, certain PII may be available for other users to view. We urge you to exercise discretion and caution when deciding to disclose your PII, or any other information, on the Site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PII YOU VOLUNTARILY DISCLOSE THROUGH THE SITE VIA THESE FORUMS AND OTHER INTERACTIVE FEATURES. Please note that We reserve the right, but have no obligation, to republish content posted (including any PII contained therein) as further set forth in Terms of Use.

Co-Branded Pages

We may enter into relationships with “powered by” partners, business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). These might include, for example, pages that share our name and that of another entity. There may be a specific privacy policy on any such co-branded page. Any personal information that you provide when signing up at any co-branded page may be collected by, or shared with, our third party partner. We have no control over, and are not responsible for, our third party partners’ use of your personal information. If you want to learn more about other entities’ privacy practices, please review the websites of those third parties.

Transactions With Third Party E-commerce Partners, Vendors and Advertisers

When you provide personal information to one of Our Site’s third party e-commerce partners, vendors or advertisers, this transaction will occur in connection with the site of the e-commerce partner, vendor or advertiser, not on the Site, and, as such, the personal information you provide is collected pursuant to and controlled by the privacy policy of such e-commerce partner, vendor or advertiser. TixTrack is not responsible for such parties’ privacy policies and We encourage you to familiarize yourself with the applicable privacy policy of the e-commerce site with which you transact business or to contact the operator of such site for more information.

Delivery of Advertising and Other Content

In addition to ads and content that We may serve you directly, We use third-party advertising companies and marketing services companies to serve ads and other content when you visit TixTrack and elsewhere on the internet and in other media. Both We and these companies may use information about your visits to TixTrack and elsewhere to serve ads and other content to you. In the course of doing so, a unique third-party cookie may be placed or recognized on your browser by such companies. In addition, We and these companies may use Web beacons to help manage Our online advertising and content. These Web beacons enable Us and the third-party companies to recognize a browser’s cookie when a browser visits this Site and to learn which banner ads bring users to our website and to serve you ads that you may find of interest elsewhere on the internet and in other media. Both TixTrack and these companies may use information obtained from your visits to TixTrack or other websites, and information received from you offline in order to provide advertisements about goods and services and other content of interest to you across the internet and in other media. If you would like more information about this practice and to know your choices about not having this information used in this manner by Our third party advertising companies, please visit http://www.networkadvertising.org/optout_nonppii.asp and/or w ww.aboutads.info/choices. European users may opt out of receiving targeted advertising by visiting http://www.youronlinechoices.eu/. 

In addition, we may provide PII and Anonymous Information to marketing services companies. This may include information we received from you offline or online. These companies may combine information we provide (including PII and Anonymous Information) with personal and anonymous information they may have about you, using cookies they place or that We place on their behalf, as described in the section regarding “Cookies and Tracking Tags”. We require these companies to delete the PII we provide them. These companies may use the resulting non-personal information and such cookies for their own marketing purposes, and they may provide the same to their customers for their customer’s marketing purposes. 

Some of Our emails may contain tags that allow Us and Our advertisers and other partners to determine the types of content that may be of interest to you. Those tags may contain PII and may be shared with others to the same extent indicated in the section regarding “Cookies and Tracking Tags”. Those tags may not be deleted but you can opt out of receiving the emails.

Use of This Site by Children

The Site is not directed to individuals under the age of thirteen (13), and
We request that such individuals do not provide personal information
through the Site. If a parent or guardian becomes aware that his or her
child has provided Us with PII without the parent or guardian’s consent by,
for example, misrepresenting his or her age, that parent or guardian
should contact us at [email protected]. If TixTrack
determines that it has collected personal information of children under
the age of 13, TixTrack will immediately delete such information and any
accounts believed to be held by children under 13.

In addition, we may not collect or process information from a citizen of an EU member state under the age of sixteen (16) without such person’s parental consent. If you are a citizen of an EU member state under the
age of 16, please tell your parents that you are using the Site and have
your parents email Us at [email protected] so that
We may delete any information We may have collected about you.

California Visitors

California Civil Code § 1798.83 permits California residents to request information about whether we have disclosed personal information to any third parties for the third parties’ direct marketing purposes. California residents have the right to request in writing: (a) a list of the categories of Personal Information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To make a request, please contact Us at the following email address: [email protected].

California Consumer Privacy Act

If you are a California resident, you have specific privacy rights governed by the California Consumer Privacy Act (CCPA). These rights include:

  • Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you in the past 12 months.
  • Opt-Out. You have the right to opt-out of our marketing campaigns.
  • Deletion. You have the right to request that we delete any personal information collected from you.
  • Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights. 

You may submit a request to enact any of the above rights by emailing us: [email protected] to submit a request or calling us at <insert number>. We will respond to your request within 45 days as required under the law. 

Personal Information Collected on California Residents:

  • Name
  • Email
  • Phone number
  • Interactions with customer service
  • IP address
  • Cookies
  • Device attributes 

This information is used for business purposes only. We do not sell personal information to third parties. 

Personal Information Disclosed for a Business Purpose 

Category of information 

Identifier

Personal information

Name

Email

Phone number

Commercial information

Internet/Electronic Activity

.

Email preferences

IP address

Cookies Device attributes

Sources of Data about California Residents:

  • Self-disclosed (e.g. Information provided when interacting with our products and services)
  • Business partners (e.g. analytics companies, venue owners, etc.)
  • Data brokers (e.g. Marketing companies, advertising partners, etc.)
  • Technical service providers (e.g. Cloud service providers) 

Business or Commercial Purposes for Collecting Personal Information about California Residents:

  • Providing products and services
  • Market research and aggregated analytics
  • To prevent, detect, and manage unlawful behavior
  • Marketing
  • Client services
  • Staff administration

Third Parties with Whom we Share Personal Information:

  • Business partners (e.g. analytics companies)
  • Data brokers (e.g. Marketing companies, advertising partners, etc.) 
  • Technical service providers (e.g. Cloud service providers)

EU Visitors

If you are located within the European Union, you should be aware that your personal information will be transferred to the United States, the laws of which may be deemed by the European Union to have inadequate data protection. If you are located in a country outside the United States and voluntarily submit personal information to Us, you thereby consent to the general use of such information as provided in this privacy policy and to the transfer of that information to, and/or storage of that information in, the United States. We transfer Personal Information from the European Economic Area and Switzerland to the USA and other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. Personal Information of EU residents will be transferred in compliance with the requirements of the General Data Protection Regulation (“GDPR”).

Rights of EU Data Subjects

If you are a resident of the European Union, under the GDPR, European Union residents, as data subjects, have the following rights:

  • Right to access – This right allows individuals to obtain confirmation as to whether or not personal information concerning him or her is being processed and provide access to such personal information. It also allows individuals to request details of the processing of his or her personal information, including, without limitation, categories of recipients to whom the personal information have been or will be disclosed and purposes of processing.
  • Right to rectify – This right allows individuals to rectify any inaccurate personal information about him or her.
  • Right to restrict processing – This right allows individuals to block or suppress processing of personal data under certain circumstances.
  • Right to be forgotten – This right is also known as the “right to erasure”. It is an individual’s right to have personal data erased or to prevent processing in specific circumstances.
  • Right of data portability – This right allows individuals to move, copy or transfer personal data from one place to another in a secure manner without interrupting the integrity and usability of the information.
  • Right to object to processing – This right allows individuals to object to certain types of processing, including direct marketing, profiling and providing for purposes of scientific or historical research and statistics.

 An EU resident has the right to access his or her personal data that We hold and to ask that their personal data be corrected or erased and to port their data. An EU resident may also have the right to object to, or request that We restrict certain processing or to withdraw consent previously provided. If you would like to exercise your rights under the GDPR, please contact us at [email protected]. 

If you are an EU resident and have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=61 2080

Security of Your Personal Information

TixTrack employs reasonable security measures consistent with standard industry practice, for personal information collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access. While TixTrack takes all appropriate steps to safeguard personal information under Our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. As such, We cannot guarantee that personal information supplied by users will not be accessed on Our servers, or intercepted while being transmitted to Us over the Internet. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information during such transfers.

Retention

We will retain your information for as long as your account or inquiry is active and for a reasonable time thereafter in accordance with Our standard procedures or as necessary to comply with Our legal obligations, to resolve disputes, and to enforce Our agreements. Even if We delete some or all of your Personal Information, We may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that We will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

Choice/Opt Out

This Site provides users the opportunity to opt-out of receiving communications from Us, at any time, by email at [email protected] by clicking the unsubscribe link in any email communication. 

The Site gives users the following options for removing their information from our database, to not receive future communications or to no longer receive our service, at any time.

  • Users can send email to: [email protected]
  • Users can send mail to the following postal address: TixTrack 304 S Broadway, Suite 530 Los Angeles, CA 90013
  • Users can call the following telephone number: (844) 753-7397 

Users can opt-out of receiving future newsletter emails from Us by selecting the “unsubscribe” link at the bottom of our email. 

However, We are not responsible for removing your information from the lists of any third party who has previously been provided with your information or is collecting your information through their cookies. You have the right to withdraw your consent for Our processing for your personal information by contacting us at [email protected] .

Correct/Update

This website gives users the following options for changing and modifying
information previously provided, at any time.

  • Users can send email to: [email protected].
  • Users can send mail to the following postal address: 

TixTrack 1501

Broadway 14th floor 

New York, NY 10036

  • Users can call the following telephone number: (844) 753-7397

Successors

In the event that We are, or any component of our operations is, merged with, or is acquired by, another entity, then any such successor or acquiring entity may become the successor to Our obligations with respect to the personal information that you have provided to Us, which would be necessary for the entity to effectively continue our business. By using this website, you consent to any transfer and use of such personal information by an entity assuming control of Our operations as a result of a merger, purchase of assets, or liquidation in bankruptcy or insolvency.

Contact Us

If you have any questions about this Privacy Policy, the practices of this
website, or your dealings with this website, you can send an email
to [email protected]. Our data protection officer
can also be contacted at [email protected].

Read Post

Case Studies